The annual Cold Weather Rule protecting residential energy customers from having their primary heating source disconnected expires April 15. Xcel Energy is reminding customers who may have fallen behind on their bills to make arrangements to ensure their service is not interrupted.
“We understand that customers occasionally face challenges paying their bills so we work with them to find payment plans that meet their needs,” said Pat Boland, manager of customer policy and assistance. “Local nonprofit organizations and community action programs can also provide financial assistance, and funds are still available, so we want customers taking advantage of these programs.”
Income eligible households may also qualify for energy efficiency and conservation programs. For more information, customers can contact Xcel Energy at 800-895-4999.